SYNERGY HomeCare was founded in 1999.

We were among the first to offer services to those in need, regardless of age, as well as do background checks on each and every caregiver. Today, thanks to our experienced leadership team, we have grown to over 380 territories across 39 states.

Our sustainable, supportive growth is an achievement we’re proud of, but at its core SYNERGY HomeCare is about people. Ours is a culture of learning, collaboration and personal relationships that you are unlikely to find in your average small business group and even less likely in the mega-franchise systems.

We are committed to continuing to innovate to serve the growth of both our people and their businesses. We promote a culture of care that moves everyone’s life forward, from our franchisees to our employees to our clients themselves. At the end of the day, each client we help enriches our lives as much as, or more than, we enrich theirs.

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Older woman smiling


Meet Our Leadership Team

Picture of Charlie Young, CEO

Charlie Young


Charlie Young was named the chief executive officer of SYNERGY HomeCare in April 2020, the second person to now lead the company. Prior to arriving at SYNERGY HomeCare, Young spent 18 years in leadership positions at noted franchisors Cendant and its spinoff, Realogy Holdings Corp., as well as other leadership roles with Coldwell Banker Real Estate, ERA Franchise Systems, Frequency Marketing and FCB Direct. He is a graduate of Emory University.

Picture of Chad Ainsworth CFO

Chad Ainsworth


As the chief financial officer of SYNERGY HomeCare, Chad Ainsworth is responsible for overseeing finance and accounting functions as well as human resources and information technology. Previously, he served three years as vice president and chief accounting officer for Mobile Mini Inc. In that role, he oversaw the global accounting operations of the business, including treasury management, financial reporting, accounts receivable and accounts payable.

Picture of Alex Zai, VP of Operations

Alex Zai

VP of Operations

Alex Zai is a noted veteran of the franchise industry and joined SYNERGY HomeCare in early 2020. As vice president of operations, he is responsible for all aspects of franchisee relations, education, operations and financial growth. Alex is an International Franchise Association (IFA) Certified Franchise Executive and has been a contributor to franchising and the IFA through membership development, educational presentations and by serving as an ambassador to IFA members.

Picture of Rich Paul, CPO

Rich Paul

Chief Partnership Officer

Rich Paul has been the chief partnership officer of SYNERGY HomeCare since 2019. In this role, he is responsible for national strategic partnerships and alliances that support growth and service. Before joining SYNERGY HomeCare, he served as chief partnership officer at Beacon Health Options and its many predecessor companies for 21 years. Rich is a noted speaker and has authored dozens of articles. He also co-edited the book Workplace Disaster Preparedness, Response, and Management.

Picture of Mike Steed, VP of Franchise Development

Mike Steed

VP of Franchise Development

Mike Steed, who was named vice president of franchise development in late 2019, is responsible for growing the SYNERGY HomeCare franchise system by adding caring and compassionate entrepreneurs. He is a franchise veteran with deep experience in sales and operations across many well-known brands that include Chevron, Shell, Starbucks, Mathnasium, and New Horizons Computer Learning Centers, where he served as vice president of North American franchising.

Heather Reid

Heather Reid

National Marketing Director

Heather Reid was named the National Marketing Director for SYNERGY HomeCare in February 2016. She is responsible for creating comprehensive omni-channel marketing plans for franchise partners while also managing a team of internal and external marketing professionals determined to fuel growth for the company’s growing base of franchisees. Previously, Heather served as the national marketing director for Fun Brands, which include notable entertainment franchises Pump It Up and BounceU.

Michael Coccaro

Michael Coccaro

General Counsel

Michael Coccaro joined SYNERGY HomeCare as its general counsel in 2014 and provides strategic legal direction and support. He also handles legal efforts in the areas of corporate governance, dispute resolution, intellectual property protection, data privacy, advertising and marketing laws, contract negotiation, drafting and more. Previously, Mike was an associate at Snell & Wilmer L.L.P. in Phoenix.

Dustin Wyman

Dustin Wyman

VP of Information Technology

As vice president of information technology, Dustin Wyman is responsible for all IT-related systems and security. He has managed information systems and IT operations for over 20 years and has a history of maintaining compliance with HIPAA and the National Institute of Standards and Technology, among others. Prior to coming to SYNERGY HomeCare, Dustin was the director of IT at Cascade Financial. He also was vice president of infrastructure for On Q Financial, where he built an internal IT team to support a multistate operation.

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Meet our Franchise Development Directors

Amanda Nesbitt

Amanda Nesbitt

Amanda has worked in the franchise industry for 14 years. Her passion is building relationships with individuals interested in pursuing business ownership with SYNERGY HomeCare. She guides prospective franchisees through our mutual discovery process, ensuring they understand our business model so they can make an informed decision about entering a business relationship and starting the next chapter in their lives.

Courtnei Evans

Courtnei Evans

Courtnei has spent the past seven years working in franchise development. Viewing her role as talent acquisition, she takes a patient and understanding approach in making sure the brand and the candidate are the best possible match for each other. Courtnei is passionate about SYNERGY HomeCare and believes in educating clients so that they can make the best decision for themselves.

Victor DeSio

Vic DeSio

Vic is a Certified Franchise Executive with an MBA and over 20 years of experience in all aspects of franchise development, including sales, operations and support. His entrepreneurial background includes direct involvement in the start-up of Mail Boxes Etc. (now The UPS Store). Through Vic’s experience as a franchisee and in franchise operations/support, he brings a unique and valuable perspective to helping recruit quality, well-matched new franchisees to SYNERGY HomeCare.

Nicole Williams

Nicole Williams

Nicole has nearly 25 years of experience within various industries and capacities of franchising not only as an employee, but also as a successful former franchisee. One of Nicole’s greatest joys is leading franchise operators down a proven path to success using franchise models to fulfill their dreams of entrepreneurship.

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Woman smiling

Ready to start your SYNERGY HomeCare franchise?